IDéHOTEL, the services platform dedicated to independent hotels
An SEH subsidiary, IDéHOTEL combines all of the hotel services in the areas of purchasing, training and quality:
IDéHOTEL Purchasing is active in two main areas:
• Supplying negotiated products and services via approved suppliers.
• Supporting hotels in their projects and works.
The hotels in our P’tit Dej-Hotel, Inter-Hotel, Qualys-Hotel and Relais du Silence brands can visit a dedicated site (www.idehotel.com) to access the full catalogue of approved suppliers and benefit from products and market price lists adapted to each brand and negotiated with the best pricing conditions.
IDéHOTEL Training is the SEH school for all hotel training requirements. Its aim is to be the partner of choice by offering:
• Training on the themes of the job in line with daily needs.
• Modules intended to develop the teams' skills and thus increase "customer satisfaction" and turnover.
• For new hotel members, compulsory training in the operational techniques and tools of the cooperative to optimise the benefits of their membership.
• A choice of dates and geographical training locations close to the hotels.
As quality is key, our IDéHOTEL Quality service provides hotels with tools intended to measure customer satisfaction and improve the quality of hotel services.
The Quality Audit
To join one of the four SEH brands (P’tit Dej-Hotel, Inter-Hotel, Qualys-Hotel or Relais du Silence), the candidate must meet the quality standards required by the cooperative.
Every year, SEH carries out a compulsory mystery visit via a specialist firm. This anonymous audit is based on an evaluation grid sent to hotels. Each establishment must receive a conformity rate of at least 85%. If the score is below 85%, the hotel is called in to discuss their expulsion from the network. Hotel compliance with this charter also enables SEH to award them the Qualité Tourisme™ label, a special label specific to France.
The aim of these audits is to ensure standardisation, which is essential in terms of quality, and to guarantee a level of service, comfort and facilities for guests in SEH establishments.
Post-stay customer surveys
At the end of each stay, a satisfaction survey is automatically sent to customers who booked online, allowing them to score the hotels and give feedback on the network hotels. This feedback is then displayed on the brand websites and the multi-brand www.seh-hotels.com portal directly under each hotel description.
Each hotel is fully informed of guest opinions of their hotel via a tool made provided by the cooperative which gives them an overall "guest" view of their establishment.
The hotels from the four SEH brands thus measure the satisfaction rate of guests staying in their hotels.